El Loco Gnome: Shipping Details including Shipping Abroad


Thank you for interest in making an order with us.

Working alongside our partners, we do our very best to ship our products the next working day. Please note we don’t offer an Amazon Prime type service- ourselves and our shipping partners do our very best to dispatch our goods as soon as possible. We ship with Royal Mail and we have learnt that they look after our products but there can be a short delay in getting your product to you. if you are in need of a very last minute present please allow an extra 24 hours especially if ordering on a weekend.

By making your order, you agree to the details listed on this page. As mentioned we try to ship the next working day, although this can take slightly longer (up to 7 business days) during seasonal spikes such as the run up to Xmas.

Please note orders are dispatched directly to you from our shipping partners based close to Elland Road. We cannot offer collections from the factory and we do not hold stock at our offices.


We ship worldwide from the UK. If your country isn’t listed, please email us at hello@ellocognome.co.uk and we will do our best to get our products to you.

All El Loco Gnome orders are sent via Royal Mail and if you have given us permission to contact you- you will receive tracking details via email or SMS text message. Shipping prices are

If you have given us permission to contact you. You will receive notification by email or by SMS when your order has been fulfilled and is ready to ship. Please look out for an email from RNB Group/Royal Mail.


From the date of placing your order, please ONLY contact us if you have not received your items AFTER the following time frame has elapsed:
UK - 10 business days
EU - 15 business days
ROW - 20 business days

To notify us about your undelivered order, please get in touch asap AFTER the above timescales, by emailing us – hello@ellocognome.co.uk

For the quickest response, please email us on the address above and refrain from contacting us via social media platforms. Due to the volume of posts in which we are tagged on social media, there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information. We will endeavour to get back to you within 48 hours.

For overseas orders: If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local depot for a limited period only - typically 2-4 weeks - until you arrange collection or re-delivery. Any unclaimed parcels should automatically be returned to us but in the event this does not happen or it gets lost in transit, please get in touch to advise us if you have been unable to retrieve your goods.


El Loco Gnome LTD is not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit. At our discretion, we may offer to replace or refund lost items.

El Loco Gnome is not responsible, nor liable for any orders that are returned to us by your local postal service, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.